Return Policy

Holily Return Policy

At Holily, we believe in purposeful fashion, ethically made, organic materials, and rooted in faith. If you’re not fully satisfied with your purchase, we’re here to make things right.

Returns

You have the right to return your order within 14 days of receiving it, no questions asked.

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition and packaging.

• Items like underwear or personal items (if applicable) are non-returnable for hygiene reasons.

Please contact us at hallo.holily@gmail.com and we’ll guide you through the return process.

Return Shipping

• The customer is responsible for return shipping costs.

• We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Refunds

• Once your return is received and inspected, we’ll notify you via email.

• If approved, your refund will be processed to your original payment method within 7 business days.

• Shipping fees (if applicable) are non-refundable.

Exchanges

Need a different size or color? Feel free to return the original item and place a new order through our website. This ensures faster processing and availability.

Damaged or Incorrect Items

We quality-check everything, but mistakes happen. If you received a faulty or incorrect item, please email us within 7 days of delivery with a photo and description. We’ll make it right.

If you have any questions about returns, email us at hallo.holily@gmail.com. We’re here to help, with grace and good service.

HOLILY